Legal
Refund Policy
How Band Core Hosting handles refund requests.
Refund Requests
Refund requests must be submitted through a support ticket within the eligible refund period.
Eligible Services
Newly purchased hosting services may be eligible for a refund if significant technical issues prevent normal use and the issue cannot be resolved by our support team.
Non-Refundable Items
Custom setup work, completed deployment, server administration, domains, software licenses, abuse-related suspensions and heavily consumed services may not be eligible for refunds.
Processing Time
Approved refunds are generally processed within 5–10 business days depending on the payment provider and banking system.
Contact
If you have questions regarding refunds, please open a support ticket from your client area or contact us by email at bandcore.host@gmail.com.